FedEx Quality - a new definition of the word

An email I just sent to FedEx:

This package was shipped to me and delivery attempts were made on Wednesday and Thursday before I could call about it. I called on Friday and was assured that the package would be delivered to me on Saturday. It was not. Instead it is being held for me to pick it up - for FIVE DAYS. The woman I spoke to just now says "no guarantee is made for home delivery" which is most assuredly NOT what the woman I spoke to on Friday said.

I work. I am not at home during the day weekdays. I would think a company of your reputation would be able to figure that out after failing on Wednesday and Thursday and try its third attempt on a Saturday. Even if that's beyond you, when the customer calls to reschedule a delivery for Saturday, I would think you could do that. And if not I would expect you to SAY SO. I do not drive, but I could have found a way to Beltsville on Saturday HAD I KNOWN I NEEDED TO.

Now, I am faced with finding a way there during the work week or losing my package, since the woman I just spoke to said that it could not be held until this Saturday but must be sent back on Friday.

This is appalling customer service. Rest assured that I am contacting LL Bean to tell them what I think, and that I will not shop with them again. Rest assured as well that I will not ship with you if I have anything to say about it.

"FedEx is committed to delivering quality service, especially when you need support." Hah.

added 12:17
And here is the response I got from them.

Thank you for contacting FedEx. We regret any inconvenience you experienced as a result of this situation.

Please be assured this is certainly neither typical nor reflective of the quality service we provide daily.

We appreciate your business and look forward to future opportunities to serve you more satisfactorily.

Truly amazing.

Update 7 May: I went to FedEx after work yesterday (begged a ride from an obliging friend). Tried to call them but they never answered their phone. Called the 800 number and all they did was try to call the Beltsville store. They didn't have a list of hours! Oh, and Beltsville didn't answer for them, either. So we got there at 4:45 to be told that they close the "Home Delivery" office at 4:30. Which means I have to leave work early tomorrow (fortunately, my incredible friend is willing to do the same (double fortunately we have flexible work schedules)) to get there at the last minute.

As I told LL Bean, their shirts aren't worth this.