My expectations have been set
Slight problem with my cable (the on-screen guide merely says "to be announced" for every channel) so I went to the on-line help chat. I was amused by the analyst, Ishtar. She clearly knew what she was doing, but her English was idiosyncratic. The best example:
As early as now, let me set your expectation that we need to perform troubleshooting steps to fix your issue.