I know, but still
I know that companies don't want to/can't afford to hire enough people to answer their phones and deal with the things a phone menu can deal with.
I know that they don't want an upfront option for getting to a person - that defeats having the phone menu in the first place.
But if the "key code" is not on my bill, I don't care now many times the robot lady tells me to look for it and type it in. I can't do that. I need a human.
And I hate how long it takes to get that message through.